DGExternal
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Cross-border eCommerce ops

Powering Growth for Cross-Border Brands

Operations, customer service, marketing and IT — delivered from Vietnam for brands going global. One vendor, four verticals, transparent SLAs.

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Trusted by cross-border teams
  • International marketplace expertise
  • Multilingual team (EN / VI / JP)
  • SLA-driven reporting
About DG External

Specialised operations & technology for international eCommerce.

DG External was founded to deliver dedicated operations and technology services for brands building cross-border eCommerce — for clients expanding into global markets.

Our Vietnam-based team understands the realities of running cross-border eCommerce: international logistics flows, region-specific customer expectations, marketplace standards across major platforms, and the small details that decide whether a brand thrives or stalls in a new market. We package that expertise into four service verticals you can plug straight into your operation.

Explore the four service verticals

  • 20+
    Specialists on team
  • 4
    Service verticals
  • 50,000+
    Orders processed
  • 3+
    Years operating
Services

Four verticals, one accountable team.

Each vertical can be engaged on its own — but the real value is in coordinating them under a single delivery model.

  • Operations

    E-Commerce Operations

    Checkout support for cross-border brands.

    Order processing, purchase execution, platform coordination, order tracking, return and refund handling — at high volume across major international marketplaces.

    • High-volume order processing
    • International marketplace expertise
    • Returns & refund workflows
  • Customer Service

    Customer Service Management

    Multilingual CS at international standards.

    Multilingual helpdesk in English, Vietnamese and Japanese. Ticket management, CRM operations and SLA-based response with clear escalation paths.

    • EN / VI / JP coverage
    • Helpdesk & CRM operations
    • SLA & escalation management
  • Marketing

    Digital Marketing

    Campaigns, SNS, content — built for global growth.

    Campaign planning and execution, SNS management across Instagram, TikTok and regional channels, content production, performance tracking and influencer coordination.

    • Campaign planning & execution
    • SNS — Instagram, TikTok, regional
    • Content & influencer ops
  • Engineering

    IT Development & Support

    Build, integrate, maintain.

    Web and app development, system integration, EC platform customization and ongoing technical maintenance — billable on a T&M project basis.

    • Web / app development
    • System & platform integration
    • Ongoing T&M maintenance
Why DG External

Built for cross-border, run from Vietnam.

  • International market expertise

    Deep familiarity with international marketplace standards, cross-border logistics and region-specific customer expectations — built into every workflow.

  • Multilingual delivery

    Native-grade English, Vietnamese and Japanese on the same team — no handoff lag, no translation friction.

  • One vendor, four verticals

    Operations, Customer Service, Marketing and IT under a single contract — coordinated, not stitched together.

  • Transparent SLAs

    Reporting cadence, response targets and quality KPIs agreed upfront — and reported against, every cycle.

  • Vietnam-based delivery

    Cost-efficient operations from Vietnam without compromise on international quality standards.

Get in touch

Tell us what you need to scale globally.

Drop a note — we will come back within one business day with a scoped proposal.

  • Email hello@dg-external.com
  • Hours Mon–Fri · 09:00–18:00 ICT
  • Languages Vietnamese · Japanese · English