Frontline CS for Japanese customers — email, chat and the occasional phone call.
About the role
You will handle customer service in Japanese for a portfolio of brands, working from our Hà Nội office during Japan business hours.
What you’ll do
- Respond to customer enquiries within agreed SLAs across email and chat.
- Coordinate with operations on returns, refunds and exceptions.
- Improve our CS macros and FAQs based on real ticket trends.
- Flag product or fulfilment issues that need to escalate to the brand.
What you bring
- JLPT N2+ or equivalent — written Japanese at a near-native level.
- 2+ years in a customer-facing role; ideally eCommerce or SaaS.
- A genuine sense of care — customers feel it through the screen.
- English at a working level (we use it internally).